Shipping Policy:

Thank you for choosing Cookie Lab! We aim to provide you with a seamless shopping experience, including prompt and reliable shipping. Please take a moment to review our shipping policy:

Shipping Rates:
Our shipping prices are fixed to ensure transparency and simplicity.
[4.95 Euro]

Delivery Time:
Orders are typically processed and dispatched within 1-3 working days from the date of purchase.
While we strive for timely deliveries, there may be unforeseen circumstances beyond our control that could result in longer shipping times.

Possible Delays:
Occasionally, external factors such as weather conditions, customs, or other logistical challenges may cause delays. Please note that we have limited control over these situations.

Tracking Information:
Once your order is shipped, you will receive a confirmation email with tracking information. This will allow you to monitor the progress of your delivery.

International Shipping:
While we currently ship within Netherlands, we are excited to announce that we will soon be expanding our shipping services to Europe. Stay tuned for updates!

Contact Information:
If you have any concerns or queries regarding your shipment, feel free to reach out via one of the below platforms.

Thank you for your understanding. We appreciate your trust in Cookie Lab, and we are committed to delivering your orders with care and efficiency.

 

Return and Refund Policy

At Cookie Lab, we are committed to providing you with freshly baked, delectable cookies crafted with the utmost care and attention to quality. Due to the unique nature of our products, we want to clarify our return and refund policy to ensure a transparent and satisfactory experience for our valued customers.

Order Cancellation:
We regret to inform you that order cancellations are not permitted once an order has been placed. Our cookies are baked fresh for each order to guarantee you the highest level of freshness and flavor. This personalized approach means that once an order is confirmed, it enters our production process, and cancellation is not feasible.

Returns:
Considering the perishable nature of our cookies and the fact that they are made to order, we do not accept returns. Unfortunately, once the cookies have left our kitchen, we cannot restock or resell them due to food safety regulations.

Refunds:
In the event of any issues or concerns with your order, we encourage you to reach out to us promptly. While we cannot offer refunds for returned products, we are committed to addressing any problems or discrepancies to your satisfaction. Your feedback is invaluable, and we will work diligently to resolve any issues that may arise.

Contact Us:
If you encounter any challenges or have questions about your order, please contact us immediately. We are here to assist you and ensure that your experience with Cookie Lab is positive and enjoyable.

Thank you for choosing our freshly baked cookies. We appreciate your understanding of our policies, which are designed to maintain the quality and freshness of our products. Your satisfaction is our priority, and we look forward to serving you with the finest treats and exceptional customer service.